Privacy Policy

Last Updated: November 2025

INTRODUCTION

TravelAgentClick.com (“TAC”) is a B2B travel sourcing and distribution platform owned and operated by Elevated Journeys Pvt. Ltd., the parent company of Fox Travel Technologies. We are committed to protecting personal data in compliance with global privacy laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, Singapore PDPA, California CCPA/CPRA, and the India Digital Personal Data Protection Act (DPDP Act) 2023.

This Privacy Policy explains how we collect, use, store, protect, and share personal information

1. DATA WE COLLECT

We may collect the following categories of information:

  • Personal Identification Data: Name, email, phone number, postal address.
  • Travel Information: Booking details, preferences, itinerary-related information.
  • Account Information: User ID, login details.
  • Technical Data: IP address, browser type, device data, session statistics.
  • Communications: Emails, support requests, marketing preferences.
  • Business Partner Data (B2B agents): Company name, registration details, agency contact information.

2. LEGAL BASIS FOR PROCESSING (GDPR Requirement)

We may collect the following categories of information:

  • Contractual necessity (to fulfil bookings and services)
  • Legitimate business interests (platform improvement, security, fraud prevention)
  • Consent (marketing communications, voluntary submissions)
  • Compliance with legal obligations
  • Public interest where applicable

3. PURPOSES OF DATA PROCESSING

We use personal data for:

  • Travel booking and service fulfilment
  • User account management
  • Customer support and dispute resolution
  • Improving platform functionality and user experience
  • Fraud detection and prevention
  • Marketing, newsletters, communications (only with consent)
  • Compliance with regulatory requirements

4. COOKIES & TRACKING TECHNOLOGIES

TAC uses standard analytics cookies (e.g., Google Analytics) to:

  • Analyze website performance
  • Improve user experience
  • Monitor platform security

No advertising cookies or behavioural tracking tools are used.

Users may disable cookies via browser settings.

5. DATA RETENTION POLICY

To comply with global data protection requirements, the following retention schedule applies:

  • Booking & transaction data: Up to 7 years (legal/tax compliance)
  • Agent account information: Retained until account deletion request
  • Marketing data: Until unsubscribe
  • Technical logs: 12–24 months
  • Inactive data: Deleted or anonymized after 36 months

6. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed in India or other jurisdictions.

We implement industry-standard safeguards, including:

  • Standard Contractual Clauses (SCCs)
  • Contractual data protection agreements with partners
  • Secure encryption and access controls

7. DATA SHARING & THIRD PARTIES

We may share personal data only with:

  • Hotels, airlines, suppliers, and travel partners (for booking purposes)
  • Payment gateways and financial institutions
  • Technology and hosting providers

We DO NOT sell personal data to any third party.

8. USER RIGHTS (GLOBAL COMPLIANCE)

Users have the following rights:

Under GDPR / PDPA / UK GDPR:

  • Right to access personal data
  • Right to rectify inaccurate data
  • Right to delete data (“right to erasure”)
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to data portability

Under India DPDP Act:

  • Right to information
  • Right to correction and deletion
  • Right to grievance redressal
  • Right to withdraw consent

To exercise rights, contact our Data Protection Officer.

9. CHILDREN’S PRIVACY

TAC does not knowingly collect data from children under 13.

We delete such data immediately upon detection

10. SECURITY MEASURES

We use industry-grade technical and organizational measures including:

  • Multi-layer firewalls
  • Encryption of sensitive data
  • Secure access controls
  • Regular security audits
  • Restricted access for authorized staff only

11. DATA PROTECTION OFFICER & GRIEVANCE OFFICER

Data Protection Officer

Elevated Journeys Pvt. Ltd.

Email: support@travelagentclick.com

Response Time: Within 7 working days (India DPDP compliance)

12. THIRD-PARTY LINKS

Our website may contain links to third-party platforms.

We are not responsible for their privacy practices and encourage users to review their policies.

13. CHANGES TO THIS POLICY

We may modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of the platform indicates acceptance of changes.

CONTACT INFORMATION

For questions, concerns, or rights requests:

Email: support@travelagentclick.com

Phone: +91 82720 66701